Inactive Account Policy: What You Need to Know

We’ve introduced a process to help manage inactive accounts especially for users on our free plan.

If you haven’t logged into your HelpSite account in over 90 days, you’ll receive a reminder that your account has been marked as inactive.

What Happens After That?

Once your account is marked inactive, you’ll have 30 more days to log in or take action.

If there’s still no activity after those 30 days:

• Your account will be closed automatically

• Content in the account could be permanently deleted

How to Stay Active

We want to:

• Keep your data safe and relevant

• Free up unused resources

• Make room for new teams who are ready to jump in

Why We Have This Policy

This helps us:

• Keep data clean and relevant

• Free up unused accounts and resources

• Ensure we’re supporting active teams who rely on HelpSite

How to Keep Your Account Active

It’s easy—just log in, update something, or poke around. That’s enough to reset the clock.