Assigning Articles to Team Members

Assignments let you give article work a clear owner. You can ask a teammate to write a new article, update an existing one, or review a draft — all from inside HelpSite.

Assignment Types

There are three types of assignments:

• Write — Ask a teammate to create a new article from scratch

• Update — Ask a teammate to make changes to an existing article

• Review — Ask a teammate to review a draft before it gets published

How to Create an Assignment

1. Go to Assignments in the left navigation, or open an article and select Assign from the More actions menu.

2. Click New Assignment.

3. Select the assignee and the assignment type.

4. For Update and Review assignments, search for and link the article.

5. Add a description of what needs to be done.

6. Set a due date if needed.

7. Click Create.

The assignee will receive an in-app notification and an email letting them know they have been assigned something.

Note: Only users with access to the article editor will appear in the assignee list.

The Assignments Page

All assignments live in one place under Assignments in the left navigation. The page has three tabs:

• Assigned to me — work you need to complete

• I requested — assignments you created for others

• All — every assignment on the site

You can filter by status: Open, Done, Declined, or All.

Assignment Statuses

Assignments can be reopened after they are marked Done or Declined.

Due Dates

You can set a due date when creating an assignment. The due date is visible to both the assignee and the requester on the Assignments page.

Why This Matters

• Makes it clear who is responsible for each piece of work

• Keeps article updates, reviews, and new writing organized in one place

• Makes handoffs between team members easier

• Improves content ownership and quality