Getting Started with HelpSite's AI Chatbot

Get instant answers without leaving the page

Have you ever found yourself scrolling through a help center, looking for an answer that might be buried in one of several articles? The HelpSite AI Chatbot is here to save you time. Just ask and get a clear answer pulled directly from the knowledge base, with links to source articles included.

This guide walks you through using the chatbot for the first time.

Where to find the chatbot

The AI Chatbot button appears on your site's article pages when the feature is enabled. Look for the chat icon in the bottom right corner of any article.

Pro tip: The chatbot works best when you're on an article page. It uses the knowledge base content to give you accurate, relevant answers.

Step 1: Click the chat button

Find the chat icon at the bottom right of your screen. Click it to open the chatbot panel.

The panel slides in from the right side of your screen. You'll see:

• A greeting message from the assistant

• A text field where you can type your question

• A send button

Step 2: Ask your question

Type your question in plain language. You don't need to use exact keywords—just ask like you would a real person.

Examples:

• "How do I reset my password?"

• "What payment methods do you accept?"

• "Can I change my plan mid-cycle?"

Step 3: Get your answer

The chatbot will search your knowledge base and return an answer in just a few seconds. The response will include:

• A clear, direct answer to your question

• Source links showing which articles the answer came from

• You can click those links to read the full article if you want more detail

Step 4: Keep asking

Don't see what you need? Ask a follow-up question. The chatbot keeps your conversation in context, so you can ask related questions and build on what you've learned.

What the chatbot can and can't do

The chatbot shines at:

• Quick answers to common questions

• Finding the right article when you're not sure what to search for

• Follow-up questions that build on earlier answers

The chatbot may not be able to help with:

• Complex issues that need human support (you'll get a note to contact support)

• Real-time account data (like your current plan or billing status)

• Issues outside your site's knowledge base

When the chatbot can't help, you'll see a prompt to contact support or get in touch—use that to escalate to a real person.

Your chat history is saved

Every conversation you have with the chatbot is saved to your account. That means you can come back later, review past answers, and pick up where you left off.

Learn more: How to View Your Chat History How to View Your Chat History

Pro tips for better answers

• Be specific. "How do I change my billing contact?" gets better results than "How do I change my account?"

• Ask follow-up questions. If the first answer doesn't fully address your issue, ask for clarification.

• Check the source links. Sometimes the full article has extra context that answers won't.

Getting help when you need it

If the chatbot doesn't answer your question—or if you'd prefer to talk to a human—look for the Contact support or Get help button in the chatbot panel.