Workflow automation of contact form submissions with Zapier or Mailparser
The contact form provided by HelpSite sends a structured email to whatever email address you provide in your help site settings under Customize > Settings.
The most common case is people simply receiving these emails in their email inbox, or sending them to a help desk (e.g. Zendesk) inbox.
However it's also possible to enable more powerful and customized workflow automation. You can use a tool like Zapier to automatically trigger an action in thousands of possible web apps online anytime you receive a contact form submission through your help site.
Some possible examples. When my contact form is filled out...
- ... send me an SMS text message
- ... post in our company HipChat room
- ... add the contact to our CRM if it doesn't already exist
How to make it work
These tools will provide you a unique email address. You would plug that email into your HelpSite settings (or setup an email forwarder from your email account.
From there, Mailparser.io or Zapier Parser will allow you to setup automation actions.
Related article: Receive contact form entries in Slack