HelpSite Support Center

Contact Us

Workflow automation of contact form submissions with Zapier or Mailparser

The contact form provided by HelpSite sends a structured email to whatever email address you provide in your help site settings under Customize > Settings.

The most common case is people simply receiving these emails in their email inbox, or sending them to a help desk (e.g. Zendesk) inbox.

However it's also possible to enable more powerful and customized workflow automation. You can use a tool like Zapier to automatically trigger an action in thousands of possible web apps online anytime you receive a contact form submission through your help site. 

Some possible examples. When my contact form is filled out...

How to make it work

The trick is to making this work is to use a tool that can parse the contact form submission emails. Two tools do a great job at this: and Zapier Parser

These tools will provide you a unique email address. You would plug that email into your HelpSite settings (or setup an email forwarder from your email account.

From there, or Zapier Parser will allow you to setup automation actions.

Related article: Receive contact form entries in Slack