Embedding a live chat widget

Want to offer a live chat to your site's visitors? No problem!

You can easily embed a live chat help widget (examples include Olark, Zopim, Tawk.to, etc.) into your HelpSite powered knowledge base. 

This is possible with our Customize HTML feature. View that article to learn what all is possible, but basically you will just want to paste the HTML/JavaScript code snippet provided by the live chat provider into the Layout section of Customizations.

Reach out if you need any help!

Example Tawk.io integration

Since our sites currently use a technology called Turbolinks, you may have to tweak the embed code for some chat widget platforms a bit. Here's what works well for Tawk.io (insert it right above the </body> tag in your Layout).

<!--Start of Tawk.to Script-->
<script type="text/javascript">
  window.$_Tawk = undefined;

  var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
  (function(){
  var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
  s1.async=true;
  s1.src= 'https://embed.tawk.to/____PUT_YOUR_OWN_API_TOKEN_HERE____/default';
  s1.charset='UTF-8';
  s1.setAttribute('crossorigin','*');
  s0.parentNode.insertBefore(s1,s0);
  })();
  </script>
<!--End of Tawk.to Script-->

If you have any issues or need help at all, please just email us.