Importing articles

We can often help bulk import your existing articles & FAQs. Just get in touch with specifics of where your data is currently. 

Spreadsheet import

If you do want us to import a spreadsheet of article, follow these instructions:

1. Create a spreadsheet (.csv or .xlsx) with the following column names:

• title – The title of the article.
• html – The body of the article. Expected to be HTML-formatted.
• keywords – Any additional search keywords for the article (optional)
• visibility – Either "public" (default) or "internal"
• status – Either "published" (default) or "draft"
• category or category_id – The ID or name of existing category, if it already exists, otherwise a new category will be created with this name (optional).

2. Email it to us along with the URL for your knowledge base site

3. We'll get it imported quickly and let you know when it's done!

Importing articles from an existing support site or any other format

Often, we can help you bulk import your existing articles & FAQs from an existing help center (e.g. previously hosted on Zendesk, HelpScout, Intercom, WordPress, or other systems) or anywhere else. An extra fee may apply for this service – but get in touch and we can let you know.