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Importing articles

We can often help bulk import your existing articles & FAQs. Just get in touch with specifics of where your data is currently. An extra fee may apply for this service – but get in touch and we can let you know.

Spreadsheet import

If you do want us to import a spreadsheet of article, follow these instructions:

1. Create a spreadsheet (.csv or .xlsx) with the following column names:

Importing articles from an existing support site or any other format

Often, we can help you bulk import your existing articles & FAQs from an existing help center (e.g. previously hosted on Zendesk,, WordPress, Groove, or other systems) or anywhere else.  Just get in touch with specifics.