Comparison with other help desk software

What we will never do:

• Ticket management: assigning, filtering, categorizing tickets
• Help you manage support interactions through Twitter 
• VoIP integration for phone support
• Triggers & automation rules
• Views
• Macros or canned responses
• Ticket assignment by user or group
• Business hours
• Salesforce or CRM integration
• Customer satisfaction surveys
• Support agent time tracking
• Assigning tickets to agents or groups
• Live chat
• Ticket response UI
• Ticket statuses, history, tracking, timeline
• Agent performance reporting
• Manage incoming support emails
• Help you respond to support emails faster

Traditionally these support centers have been created either manually or through complex help desk software such as Zendesk, Intercom, Help Scout, etc. The problem is that these tools' primarily focus on the ticketing side of things: providing complex dashboards for support "agents", "rules" for automation, autoresponders, the ability to assign cases, etc. But none of these tools really focus on the core "help site" experience.