Asking for more data in the Contact Form
HelpSite does not currently allow you to add additional input fields to your contact form.
This is a feature we're considering building (for the Plus plan) – please get in touch if you're interested in it!
However there are 2 workarounds that may help already:
Option 1. Change the form labels and default placeholder to ask for additional data
Rather than just have a big empty text box field, you can customize the default text to include the structure of what you care most about.
To do this, use our Custom HTML feature and edit the text instead the
<textarea> tags, and you can also insert additional text at the top or bottom of the form if you'd like. An example: