Changing billing information
Paying customers of HelpSite can customize modify their billing information by visiting https://helpsite.com/accounts/plan.
Directly on this page, you can upgrade/downgrade paid plans.
Look for the "Manage Billing" button at the very bottom of this page to visit our billing portal, which allows you to:
- Switch between Monthly & Annual billing (save 10% by paying annually)
- Access past invoices/receipts
- Update which email address receives invoices/receipts
- Add or update your billing address to appear on invoices/receipts
- Add or update your Tax ID (e.g. VAT ID) to appear on invoices/receipts
- Cancel your paid plan completely, if you don't want to downgrade to our Free plan
If you want to get your Company Name added to your invoices/receipts, please email firstname.lastname@example.org.
Please note that we cannot modify existing paid invoices to add your company name, billing address, or Tax ID, however by following the instructions above then future invoices will be issued with the desired information.