HelpSite offers SSL/TLS (HTTPS) hosting for your support site! It's available on all plans at no extra charge, including our Free plan. It's very easy to get started... When using a subdomain of ours (e.g. https:// yourname…
Paying customers of HelpSite can customize modify their billing information by visiting https://app.helpsite.com/settings/billing Directly on this page, you can upgrade/downgrade paid plans. Look for the "Manage Billing" button at the very…
HelpSite gives you a simple and effective design out-of-the box, with no customization or knowledge of HTML required. However, we also have advanced customization features to help you fully design your hosted knowledge base however you'd like, to…
One of the options for private knowledge base authentication is SSO (Single Sign On) via JWT (JSON Web Token), if you have a web application where users already login via other means. Unlike our "Shared Password / Secret Link" option, this JWT…
We can help setup a custom mapping of 301 permanent redirects as needed to automatically redirect visitors and search engines from a set of old URLs to new URLs. Some examples of when this would be useful and how it would work are described below.…
There are a couple different options for what URL your HelpSite-powered support site can live at. Subdomain. By default, every site is automatically given a subdomain like yourname . helpsite.com . Custom Domain ( Recommended ): Setting up a…
Yes! We do have a REST API for developers to programmatically interact with HelpSite. If you plan to use our API, please get in touch , letting us know what use case(s) you have in mind. Currently our REST API has a limited set of endpoints…
Want to offer a live chat to your site's visitors? No problem! You can easily embed a live chat help widget (examples include Olark , Zopim , Tawk.to , etc.) into your HelpSite powered knowledge base. This is possible with our Customize HTML…
Like images , video can be easily embedding into your knowledge base articles. HelpSite offer multiple options for adding videos into your articles. Videos can be embedded by URL, embedded via an "embed code", or uploaded directly through our…
HelpSite doesn't yet include any built-in analytics to tell you which articles are being viewed most often, etc. This is a feature we may add in the future. (If you would like to see this, please contact us with specific details about what you…
Learn how to create, format, and organize articles in HelpSite. This quick guide will walk you through the full process from writing content and applying formatting, to setting visibility options and saving your work. Whether you're publishing your…
Some customers want each of their knowledge base articles to have commenting functionality on each article, to allow for discussion or questions from their visitors on a per-article basis. While HelpSite doesn't currently offer a fully built-in…
Wix Answers is shutting down 6/1/2023 and you'll need to find an alternative before then to keep your articles online! The good news is that HelpSite is a great Wix Answers alternative and we are here to help you easily transition your knowledge…
The contact form provided by HelpSite sends a structured email to whatever email address you provide in your help site settings under Customize > Settings. The most common case is people simply receiving these emails in their email inbox, or…
