Setting up an SSL on your help site
HelpSite.io offers SSL/TLS (HTTPS) hosting for your help site! It's very easy to get started...
When using a subdomain of ours (e.g. https://yourname.helpsite.com), HTTPS is supported automatically with no setup needed. It is available on all plans, including Free.
When using a custom domain (e.g. https://help.yourdomain.com), once your CNAME DNS record is setup, simply email us so we can get it enabled. Note: custom domain SSL requires that you be on a paid plan. There's no need to upload your own SSL certificate. We'll setup a certificate on your behalf and then no further setup will be required on your side as long as the CNAME record and paid account is already in place.
Note: Creating a private knowledge base site always requires SSL to be setup first. That can be done with either of the options above.