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Setting up an SSL on your help site

HelpSite offers SSL/TLS (HTTPS) hosting for your help site! It's available on all plans at no extra charge, including our Free plan. It's very easy to get started...

When using subdomain of ours (e.g. https://yourname.helpsite.com), HTTPS is supported automatically with no setup needed. It is available on all plans, including Free.

When using a custom domain (e.g. https://help.yourdomain.com), once your CNAME DNS record is setup and verified, within a couple minutes your site will start being served via HTTPS from your customer domain. There's no need to upload your own SSL certificate. We'll setup a certificate on your behalf and then no further setup will be required on your side as long as the CNAME record is already in place and verified.

If you have any trouble, please get in touch!


CAA Records

If you don't use CAA records (most websites don't) then you don't need to worry about this part.

If you use CAA records in your DNS, then you will need to ensure that it's set up for letsencrypt.org and digicert.com, which we use to issue the certificate for your custom domain like help.yourdomain.com. Be use to use an "issue" record rather than an "issuewild" record. Example:

$ dig +short caa yourdomain.com
0 issue "trust-provider.com"
0 issue "letsencrypt.org"