HelpSite Support Center

Contact Us

Custom domain or subdomain for your help site

Even our free plan includes a custom domain option, so your site can live at instead

To help your users know that your help site is officially associated with your company, we recommend setting up your help site at a custom domain such as instead of using the default subdomain like This is optional, but it does require changing your domain's DNS settings.

Here's how:

  1. Create a CNAME DNS record for (or or whatever you'd like) and point it to your subdomain (e.g.
  2. Log in to your HelpSite page and click Customize. From there, you can set your custom domain.

It may take an hour or so before your DNS propagates.

If you have any issues or questions, just get in touch.

How to setup a CNAME

More detailed instructions are available directly from your domain provider:

Powered by HelpSite