What you can ask AI tools to do with HelpSite MCP
Once HelpSite MCP is connected, you can ask supported AI tools to help with common knowledge base tasks.
The exact actions available depend on the HelpSite MCP tools enabled for your account and the AI client you are using.
Search your knowledge base
Use MCP to search articles by topic or keyword.
Example prompts:
Find articles about billing.
Search my HelpSite content for refund policy.
Which articles mention account setup?
Find help articles that mention password reset.
Review articles
You can ask your AI tool to list or retrieve articles from your HelpSite account.
Example prompts:
Show me all articles in my knowledge base.
List articles in the Billing category.
Get the full content of the article called Account Setup.
Show me recently updated articles.
Review your category structure
MCP can help you understand how your HelpSite content is organized.
Example prompts:
Show me all categories in my HelpSite site.
What categories do I have?
Which category contains billing articles?
Help me review my category structure.
Draft new articles
If write actions are enabled, you can ask your AI tool to draft new HelpSite articles.
Example prompts:
Create a draft article about our refund policy in the Policies category.
Draft a help article for resetting a password.
Create a new draft article using the same tone as our existing support articles.
We recommend creating drafts first so your team can review the content before publishing.
Update existing articles
If update actions are enabled, you can ask your AI tool to revise existing HelpSite articles.
Example prompts:
Update this article title to Returns and Refunds Policy.
Add a troubleshooting section to this article.
Rewrite this article to make the steps clearer.
Update the intro paragraph of this article.
Before approving updates, review the change carefully.
Create or update categories
If category write actions are enabled, you can use MCP to help organize your knowledge base.
Example prompts:
Create a new category called Billing.
Rename the Policies category to Company Policies.
Add a short description to this category.
Learn more: What you can ask AI tools to do with HelpSite MCP