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How are team members counted?

Depending on which HelpSite pricing plan your account is on, you'll be limited to how many team members (users) you can invite.

A common question we get is:

Who is counted as a team member?

For pricing purposes, we only count registered HelpSite users with their own unique login/password.

So the answer really depends on the specific settings of your knowledge base based on how users are accessing your site – specifically, based on your site privacy options and whether you're planning to use article-level visibility features. What that means is:

The following count toward Team Member limits:

The following do not count toward Team Member limits, and are unlimited:

HelpSite does not charge per-user or per-site. What you see on our pricing page is the total price.

If you have any questions, please contact us.