Managing Multiple Sites

Paid HelpSite accounts can create multiple sites, all managed under the same account, at no additional charge per site. Each site has its own articles, categories, URL, layout, and privacy settings. The search box on each site returns only articles from that specific site.

The number of sites included depends on your plan:

• Starter — up to 2 knowledge bases

• Pro — up to 5 knowledge bases

• Max — up to 25 knowledge bases

Your plan benefits apply to all sites you create. For example, if you're on the Pro plan, the additional knowledge base sites you create also include custom HTML/CSS and SSL at no extra charge.

When you have multiple sites, Admins can control whether invited team members have Read Only or Content Editor access to all of the KB sites set up under your account, or only specific sites. See our User Permissions & Roles article for more details of how per-site permissions can work.

Admins and Content Editors can easily manage different sites from the same admin dashboard and switch between multiple sites using the dropdown in the header.

Each site in your account can have different visibility permissions — for example you can create one site that is private and another that is public.

To create an additional site, just use the dropdown in the top toolbar and choose "Manage Sites". From there, you'll see a "New Site" button.

See also: Duplicate articles between knowledge base sites