Why Can't the AI Chatbot Find My Article?

If you recently created or updated a knowledge base article and the AI chatbot is not finding it yet, the article may still be syncing.

How long does syncing take?

New and updated articles can take up to 15 minutes to be indexed and become available to the AI chatbot.

HelpSite regularly checks for article changes and syncs them with the AI knowledge base. During this short window, the article may already appear on your HelpSite but may not yet be available as a source for AI-generated answers.

What should I do?

If the AI chatbot cannot find a new or recently updated article:

1. Wait up to 15 minutes after creating or updating the article.

2. Try asking the chatbot your question again.

3. Make sure the article is published and available in your knowledge base.

Still not finding the article?

If more than 15 minutes have passed and the chatbot still does not recognize information from the article, contact HelpSite Support.

Please include:

• The article title or URL

• The question you asked the chatbot

• Approximately when the article was created or last updated

This information will help us check whether the article has been successfully synced with the AI knowledge base.