We can help setup a custom mapping of 301 permanent redirects as needed to automatically redirect visitors and search engines from a set of old URLs to new URLs. Some examples of when this would be useful and how it would work…
HelpSite offers SSL/TLS (HTTPS) hosting for your support site! It's available on all plans at no extra charge, including our Free plan. It's very easy to get started... When using a subdomain of ours (e.g. https://…
One of the options for private knowledge base authentication is SSO (Single Sign On) via JWT (JSON Web Token), if you have a web application where users already login via other means. Unlike our "Shared Password / Secret Link" option,…
Wix Answers is shutting down 6/1/2023 and you'll need to find an alternative before then to keep your articles online! The good news is that HelpSite is a great Wix Answers alternative and we are here to help you easily transition your…
Want to offer a live chat to your site's visitors? No problem! You can easily embed a live chat help widget (examples include Olark , Zopim , Tawk.to , etc.) into your HelpSite powered knowledge base. This is possible with our …
HelpSite gives you a simple and effective design out-of-the box, with no customization or knowledge of HTML required. However, we also have advanced customization features to help you fully design your hosted knowledge base however you'd…
There are a couple different options for what URL your HelpSite-powered support site can live at. Subdomain. By default, every site is automatically given a subdomain like yourname . helpsite.com . Custom Domain ( Recommended ): …
Yes! We do have a REST API for developers to programmatically interact with HelpSite. If you plan to use our API, please get in touch , letting us know what use case(s) you have in mind. Currently our REST API has a limited set of…
Like images , video can be easily embedding into your knowledge base articles. HelpSite offer multiple options for adding videos into your articles. Videos can be embedded by URL, embedded via an "embed code", or uploaded directly through our…
HelpSite doesn't yet include any built-in analytics to tell you which articles are being viewed most often, etc. This is a feature we may add in the future. (If you would like to see this, please contact us with specific details about…
Learn how to create, format, and organize articles in HelpSite. This quick guide will walk you through the full process from writing content and applying formatting, to setting visibility options and saving your work. Whether you're publishing your…
Some customers want each of their knowledge base articles to have commenting functionality on each article, to allow for discussion or questions from their visitors on a per-article basis. While HelpSite doesn't currently offer a…
Yes! See below for the various options and how to get started with a private knowledge base. Site-level Privacy / Permission Options: We offer 5 different privacy settings available for each HelpSite-powered KB. 1. Public By default…
When inviting users to your team , typically they simply get an email invitation with a special link that invites them to sign up for HelpSite and automatically join your account to be able to view your private Site(s), etc. However…
HelpSite has a feature to make it easy for both you and readers to link to specific sections of an article. These instructions are for when you want to link to a particular section of another HelpSite article. If instead you…
By default HelpSite does not automatically display a table of contents at the top of your articles. But if you do want an outline of your article to appear at the top or in a sidebar, you do have options! Manually create Table of…
When you setup your help site, you get to choose a title, which will be displayed as the name as the top of your help center, as well as a subdomain, which is the starter URL that your help site will live at. For example, in the…
Paid HelpSite accounts can create multiple Sites, all managed under the same account, at no additional charge per-site. (For example paying for our Gold plan allows you up to 5 separate Sites). Each site has its own articles, categories, URL,…
HelpSite-powered knowledge base (KB) sites automatically support OpenSearch , a specification that web browsers implement to make it easier to search specific websites directly from the web browser address bar. This allows you to run…
Depending on which HelpSite pricing plan your account is on, you'll be limited to how many team members (users) you can invite. A common question we get is: Who is counted as a team member? For pricing purposes, we only count…
